Contact CatSketch
Need help with a custom cat portrait, photo upload, proof, or order issue? Use the contact path that matches where you purchased so your photo, order number, and support history stay together.
CatSketch.com Orders
Include your order number and 1-3 clear cat photos if your photo did not upload correctly.
TikTok Shop Orders
Use TikTok Shop Chat/messages on your order.
Send your cat photo there after checkout so the order stays inside TikTok's support system.
Facebook & Instagram Orders
Use the product-page upload field when checking out on catsketch.com.
Checkout collects your email for proof and order updates.
Best Photo Tips
Use a bright, sharp photo where your cat's face, ears, eyes, and markings are visible. Avoid blurry screenshots, heavy filters, dark rooms, or photos where the face is covered. Multiple angles can help if your cat has unique markings.
Custom Order Support
Because each canvas is personalized and made to order, change-of-mind returns are not accepted after artwork or production begins. Damaged, defective, incorrect, or platform-required issues are handled through catsketch.com support or the marketplace/order system where you purchased.
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